View FAQ from I am a Retail Shopper...
- How and where do you ship your product?
- What if i am not completly satisfied with my order?
- How long will my steaks last?
- Is your Wagyu all natural?
- What do I do if my steaks are brown?
- How should I thaw my steaks?
How and where do you ship your product?
FedEx is our peferred courier. To ensure that your order reaches you in top-notch condition we use coregated boxes with stryo-foam coolers and either blue ice or dry ice.
Click here to read more of this faqWhat if i am not completly satisfied with my order?
If you are not completely satisfied with your order please contact us by calling 800.336.3844 ext 2 or contact us.Click here to read more of this faq
How long will my steaks last?
We guarantee the freshness of your steak in the freezer for up to one year from purchase date.
Is your Wagyu all natural?
Yes, our Wagyu is all natural. They are raised free range for the first 18 months then spend 360 days being fed a Japanese formulation of grains to obtain intense marbling. This entire process is carefully implemented to protect the integrity of the cattle and produce an extremely clean all natural product.
What do I do if my steaks are brown?
Frozen steaks are often a brown color because of a lack of oxygen. Once thawed and removed from the vacuum packaging the steak should return to a nice red color.
How should I thaw my steaks?
The best way to thaw frozen meat is slowly in the refrigerator with vacuum packaging still on. However, sometimes time is not on our side and it is okay to thaw in cold water to speed up the process. It is important not to use warm water because it dries out the meat.
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